Refunds

Once you return items in perfect condition or cancel your order, a refund will be processed automatically.

Returns

Once your return reaches our warehouse, we will inspect the condition of the returned items. Therefore, processing your return may take up to 6 business days. We will notify you via email as soon as your refund has been initiated.
Credit or Debit Card
After your return has been processed at our warehouse, it may take up to 14 business days for the refunded amount to be credited to your account.

Klarna
If you paid with Klarna, the refund will be handled through Klarna and can take up to 5 business days after your return has been processed at the warehouse.

If you haven’t paid yet, please log in to the Klarna portal. Select your Stadani order and indicate which items you have returned. Klarna will pause the payment until the return is completed and issue you a new invoice if there is any remaining balance. If you receive a payment reminder from Klarna during the return process by mistake, please contact Klarna directly.

Shipping Costs

We cover the shipping costs if you return your entire order and process the return via DHL. This only applies to standard deliveries. If you use a different shipping method, we will only cover the cost of standard shipping.

Cancellations

You can cancel your order within 15 minutes of receiving the confirmation email free of charge.

Credit Card

The authorization hold on your credit card will be automatically released.

PayPal

After cancellation, a refund will be processed directly to your PayPal account. This may take up to 3 business days.
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